Privacy Policy – 

At ZB Money, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or use our website, services, and digital platforms.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Company Information

ZB Money is a digital financial service platform that provides financial support services, payment assistance, loan facilitation, and related services through online and offline channels.

If you have any questions regarding this Privacy Policy, you may contact us at:
📧 Email: support@zbmoney.in (replace with your email)
📍 Address: ZB Group of India, India (update address)

2. Our Website

Our website address is: https://zbmoney.in (replace if different)

We may also operate through subdomains, partner portals, mobile applications, and third-party integrations connected with ZB Money.

3. Information We Collect

We collect personal information from users to provide better services and ensure secure transactions.

A) Personal Information

We may collect:

• Full Name

• Mobile Number

• Email Address

• Address / City / State / PIN code

• Date of Birth

• Gender (optional)

• Government ID details (Aadhaar/PAN/Voter ID, if required)

• Bank account details (if required for transaction processing)

• KYC information (only when needed)

• Employment and income details (if applicable)

B) Technical & Device Information

We may automatically collect:

• IP address

• Browser type and device type

• Operating system

• Device ID

• Location data (approximate)

• Website usage activity (pages visited, time spent, clicks)

C) Transaction & Service Data

We may collect:

• Payment history

• Service request details

• Loan/financial enquiry details

• Support ticket communication history

4. How We Collect Data

We collect your data through:

• Website forms (registration, enquiry, loan request, contact forms)

• Calls, WhatsApp, SMS, and customer support conversations

• Cookies and tracking technologies

• Payment gateway partners (transaction confirmation)

• Third-party service integrations (if you connect any)

5. How We Use Your Data

We use your information for the following purposes:

• To provide and improve our services

• To process enquiries and financial service requests

• To verify identity and perform KYC checks (if required)

• To process payments and transactions securely

• To communicate with you via call/SMS/WhatsApp/email

• To prevent fraud, misuse, and unauthorized activity

• To improve user experience and website performance

• To comply with legal and regulatory requirements

• For customer support and complaint handling

6. Cookies Policy

ZB Money may use cookies and similar tracking technologies to improve user experience.

Cookies help us:

• Remember your preferences

• Track website traffic and performance

• Improve service quality

You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Sharing of Information

We do NOT sell or rent your personal data to third parties.

However, we may share your data with:

A) Service Providers

We may share information with trusted vendors such as:

• Payment gateway providers

• SMS/WhatsApp/email service providers

• Hosting and server providers

• CRM and customer support tools

B) Banking & Financial Partners

If you apply for financial assistance or loan services, your data may be shared with:

• Banks

• NBFCs

• Loan partners

• Verification agencies

C) Legal Authorities

We may disclose your data if required:

• By law

• Court orders

• Government regulations

• Fraud investigation or compliance requirement

8. Data Security

We take strong security measures to protect your information including:

• SSL encryption

• Secure servers and access controls

• Limited employee access to sensitive data

• Regular monitoring against unauthorized activity

However, no online system is 100% secure, and we cannot guarantee complete security of your data.

9. Data Retention

We keep your personal information only as long as necessary for:

• Service delivery

• Compliance with legal obligations

• Fraud prevention

• Record keeping

Once data is no longer needed, it is securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to third-party websites or services.
ZB Money is not responsible for the privacy policies or practices of those external websites. Users should review third-party privacy policies separately.

11. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of incorrect information

• Request deletion of your data (subject to legal requirements)

• Withdraw consent for marketing communications

To request any changes, contact us at our support email.

12. Children’s Privacy

ZB Money services are not intended for children under the age of 18 years.
We do not knowingly collect data from minors. If such data is found, it will be deleted immediately.

13. Marketing & Communication

By using our services, you agree that ZB Money may contact you through:

• Phone calls

• SMS

• WhatsApp

• Email notifications

You can opt out of promotional communication anytime, but important service-related messages may still be sent.

14. Limitation of Liability

ZB Money is not responsible for:

1. Incorrect information provided by users

2. Service interruptions due to technical issues

3. Website downtime or server failure

4. Viruses, malware, or unauthorized access beyond our control

5. Any indirect or incidental losses due to use of our platform

Users are responsible for keeping their login credentials safe and confidential.

15. Policy Updates

ZB Money may update this Privacy Policy at any time.
Changes will be posted on this page, and continued use of our services means you accept the updated policy.

We encourage you to review this policy regularly.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, you can contact us:

📧 Email: admin@zbgroup.in
📞 Phone: +91-9226-160113
🌐 Website: https://zbmoney.in

✅ Effective Date: 22/02/2026